Custom Turkey Tours
Welcome! Customer satisfaction is important to us. Please carefully read the information below regarding the return and cancellation processes related to tour purchases.
Return Conditions:
Cancellation Period: Cancellation requests are accepted within the last week from the date of tour purchase.
Return Request: You can notify your cancellation requests by email to info@customturkeytours.com. Once you submit your request, our customer service representative will contact you as soon as possible.
Refund Process: Upon your cancellation request, the refund of your payment will be processed within 10 business days at the latest. Refund transactions will be made to the credit card or bank account used for the payment.
Cancellation Fee: No cancellation fee is applied for cancellations made within the first week after the tour purchase.
Important Points to Note:
No refunds are issued for cancellations made one week or less before the start of the tour.
Refund transactions are made to the credit card or bank account used for the payment.
Any exchange rate differences or bank transaction fees during the refund process are the responsibility of the customer.
Upon your cancellation request, a cancellation confirmation email will be sent to you.
At Custom Turkey Tours, we prioritize customer satisfaction. Please feel free to contact us if you have any questions or concerns. We wish you a pleasant holiday!
